Refund Policy
Refund & Replacement Policy
Last Updated: 27 April 2024
Thank you for shopping with 99adda at mydukaan.io/99adda.
Please read our Refund & Replacement Policy carefully before placing an order. By purchasing from our website, you agree to the following terms and conditions.
1. No Refund Policy
We do not provide refunds under any circumstances once the order has been placed and confirmed. Please review your order carefully before proceeding with the payment.
Once an order is confirmed, it cannot be canceled or refunded for any reason.
2. Replacement Policy
We offer replacements only, subject to the following strict conditions:
Eligibility for Replacement
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You must record a clear, continuous opening video of the parcel from the moment you receive it until the product is fully unboxed.
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Photos are not accepted — only videos are valid proof.
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The opening video must clearly show the shipping label, package condition, and product unboxing without any cuts or edits.
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If any damage, defect, or missing item is found, it must be visible in the video.
Without this video proof, no replacement will be provided under any circumstances.
3. Important Notes
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The “Opening Video Option” must be enabled at checkout. Orders placed without enabling this option will not be eligible for replacement.
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Replacement requests must be submitted within 24 hours of delivery along with the opening video.
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Once the product is unsealed, used, or tampered with, replacement requests will not be accepted.
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We do not accept returns for reasons such as change of mind, wrong order, or delayed delivery.
4. Return Shipping
If a replacement is approved, the customer may be required to return the damaged item to the address provided by our support team. Return shipping costs must be borne by the customer unless otherwise stated.
5. Contact Us
For any replacement-related queries, contact us at:
📧 99addaupdates@gmail.com
99adda reserves the right to refuse replacement requests that do not meet the above conditions.
By placing an order, you acknowledge that you have read, understood, and agreed to this Refund & Replacement Policy.